Apple Inc., the world's most valuable company
with a market value of $668 billion, is used to making piles of money. If you
were smart (or lucky) enough to own 100 shares of Apple Inc (APPL) on December
12, 1980 (which was then worth $411), and you wisely decided to hold onto them;
your 5,600 shares – after 4 splits – now (as of 12/26/14) are worth $638,344. A
beautiful example of an individual benefiting from capitalism. Nice going.
In October, Tim Cook presented Apple Pay to
the world, in Apple's attempt to make more money. Apple Pay is Apple's ambitious
version of a mobile payment or digital wallet system. Mobile payment systems
that have been previously offered by Google, PayPal, Square and others have met
with, at best, tepid interest on the part of retailers, financial services
providers and most importantly, the paying public. But being Apple, its new
mobile payment system is the talk of the tech and financial towns. The digerati
are all over themselves saying that Apple Pay will soon lead to "the end of cash." Given its impressive success
over the decades, it's prudent not to bet against Apple, but…
Perhaps it's a measure of my ever-lengthening
separation from whatever the media and techno-cognoscenti decide is "the
next best thing," but the attention given to Apple's endeavor to change
how the public pays for stuff – via Apple Pay – defies reality in my mind. It's
also possible that I'm a stick in the fiscal mud when it comes to salivating
over yet another way to buy my Peets coffee. Oh well. Myriads of stories have
been seen and heard about how Apple Pay will usher in the cashless society for
everyone's benefit. The New York Times
alone ran 2 dozen stories about Apple Pay since it was first presented on
October 20th. The happy hype that the digerati are preaching is way ahead of what's
really happening.
To begin with, last year consumers spent $1.6 billion using contactless mobile payments of
the sort allowed by folks flapping their iPhone 6s with Apple Pay in stores,
according to estimates from eMarketer, a market research firm. On its face,
this seems like a lot of purchases (and it is), but $1.6B represents a mere 0.6%
of all e-commerce spending and an infinitesimal 0.0037% of in-store retail
purchases. Apple and its mobile payment system partners have a lot of ground to cover. The media buildup
about Apple Pay precipitating the end of cash is impetuous. To paraphrase Monty
Python, cash is not dead yet.
Any mobile payment system involves 4 vital
sets of actors – the mobile software itself (here, the Apple Pay app on your
iPhone 6), the participating retailers who have installed point-of-sale (POS)
terminals that are compatible with the software, the financial institutions that
process the transactions and the paying public. In order for Apple Pay to be
successful, it has to lead a mobile minuet that each of these players want to
dance to. The first 3 stakeholders need to strongly support and market the
system so that the consuming public will be convinced to use the app to buy
stuff. If there aren't enough retailers with compatible terminals (as is the
case with Google Wallet, Square and PayPal), then there's not sufficient
incentive for people to use the app and thus no real network effect to induce
other stakeholders to adopt the system behind the app.
As one e-commerce payment systems analyst said
regarding Apple Pay, "Apart from the cool factor, there’s really not a lot
of value for the average merchant.” This is part of the reason behind Apple's
initiation of a large advertising push to use Apple Pay. Together with
MasterCard and Visa (the 2 biggest credit card payment processors), giant banks
like Bank of America, Chase and Wells Fargo and prominent retailers including McDonald’s,
Walgreens and Macy’s, Apple's advertising hopes to entice IPhone 6ers to buy
stuff with their phones. But other major retailers like Best Buy and Walmart have
stated they will not accept Apple Pay. These retailers, along with CVS Pharmacy,
Rite-Aid, 7-Eleven and others are backing their own mobile payment system,
CurrentC. If Apple et al. can't convince retailers to install Apple Pay
compatible POS terminals, then it's not going to lead to success for Apple Pay.
For some perspective, let's see how we pay for
stuff now, and learn what fiscal mechanisms Americans use to buy goods and
services. Predictably, we purchase a whole lot of goods and services; in 2014Q3
annual consumer spending of all kinds was $10.97 trillion, which represents almost two-thirds
of our GDP.
The figure below shows the share of
transactions people use for each payment type in late 2012 – cash, check,
credit card, debit card, and electronic –by number of payments and value of
these payments made by customers who buy everything from cappuccinos to vacuum
cleaners.
By 2012 the largest value of payments used
either credit or debit cards, as shown in the above figure. However, cash
(remember cash?) remains the single most often used payment type. Why? Because
cash dominates payments for the multitude of small-value transactions;
representing 40% of all transactions, but only 14% of the total value of these transactions.
As seen in the figure, credit and debit cards and electronic payments ( which
for the most part mean those made online, almost always using a card) account
for much high-value transactions; checks also are used for higher-value
transactions. Card and electronic payments account for 49% of the number of
payments, but 61% of the total value share.
There are 3 "divides" present in
payment preferences. First, from the above figure we can see there's an
important value divide when it comes
to how people pay for stuff. With small-value purchases, cash payments usually
predominate; for higher-value purchases cards and electronic payments prevail. Next,
there's a generational divide surrounding
payment preferences. According to a recent survey, just 30% of folks under 30 said
they'd use cash for smaller purchases. Forty percent of these people preferred
using debit cards, but only 25% of people over 60 said they'd use a debit card.
Last, there's an income divide. Income
exerts a strong influence on payment preference; folks with lower
incomes use cash more frequently. From the San Francisco Federal Reserve Diary
of Consumer Payment Choice study, 55% of consumers with household
annual incomes less than $25,000 prefer cash over non-cash payment types, while
those households making more than $200,000 exhibit a very strong preference for
credit cards. The preference for cash declines sharply once household income
exceeds $25,000 per year, with debit cards cited as the preferred payment
instrument for all those in household income groups between the two extremes.
Consistent with these payment preferences, the
highest-income earners use credit cards for more than 40% of their monthly
transactions – much more frequently than any other payment option. This is
likely because more affluent consumers tend to have better access to credit and
financial services and can take advantage of the incentives card issuers offer
for using credit cards. It's this group, together with younger people, that
mobile payment systems' operators like Apple Pay are targeting.
Moreover, Apple's entry into retail payment
systems may be banking on up-coming changes facing credit and debit cards. In October
2015 the fiscal responsibility for liabilities resulting from fraudulently-used
credit and debit cards will shift from the card companies to the retailers
themselves. This is no small matter, and why Apple and other suppliers of POS
payment systems are loudly proclaiming their new systems' "enhanced
security." This legal change will create significant incentives for
retailers to replace their existing POS terminals – the "card-swipe"
devices that retailers employ to authorize a customer's purchase. This change
is why many newly-issued credit and debit cards have so-called smart chips in
them, which creates an added level of security. New terminals will use the
card's chip, not the strip, for authentication. As long as the retailers are
changing out their terminals, Apple obligingly suggests, why not go whole hog
as it were and use Apple Pay, with no card required at all. Nice timing.
There's also the issue that Apple Pay only
works with iPhone 6s, Apple Watches and certain iPads. [The Apple Watch will be
introduced in early 2015. And waving an iPad to buy a CFL at your local
hardware store seems improbable, at best.] IPhones certainly occupy an
important part of the smartphone market, but only a part. And that portion has
been slipping as Android-based phones have captured a larger share of the
market. According to Pew Internet, 56% of adult cellphone users have a
smartphone. Apple expects to sell over 40 million iPhone 6s this quarter worldwide, so the
share of this 40M who are American iPhone 6 purchasers is the underpinning of
Apple Pay possibilities.
Finally, there's the issue of personal
transactions data. If Apple Pay eventually comes into widespread use, then
Apple will be privy to highly personal information about every Apple Payer's
purchases that now only the financial institutions and credit card companies
receive. These data are highly coveted and valuable. Apple already has access
to multitudes of retail purchase information about their customers, through
iTunes and their device sales, but Apple rightly expects Apple Pay transactions
will be far, far broader should it become popular. Whether or not this further
dispersion of retail purchase data is appropriate
or not is impossible to assess now. But I hope Apple's data security systems
are being strengthened in anticipation of this possibility. Jennifer Lawrence,
among others, would certainly suggest such strengthening is warranted after the
September iCloud security breach.
Will most of us pay with Apple Pay in the near
future? My bet for the future is that although cash may no longer be the high sovereign
of the retail store counters, it will continue to be widely used for certain
types of purchases, despite Apple's and the digerati's entreaties, as will
debit and credit cards. If Apple can convince us that their app is both more
secure and less troublesome than
using a smart-chip card, then Apple Pay may become a prince of purchasing.
But the central challenge that Apple and its
Apple Pay partners confront is that buying things with a credit or debit card
is not nearly as arduous and burdensome a process as they make it out to be. It's
actually quite straightforward and almost unconsciously used by millions and
millions of people each day. And the prime mission of 2 key Apple Pay partners
– Visa and MasterCard – is to promote the buying public's continued use of
cards, not waving iPhones.
It's game on for the magic of paying with Apple
Pay.